Cookies policy
Effective date: 10 November 2026 · Version 1.0
You're viewing the Australian site. Section 8, Australia, explains how Australian law applies to cookies.
This Cookies Policy explains how Open uses cookies and similar technologies on humanapproved.com, on HumanApproved review and approval pages (for example at an insurer-branded HumanApproved address), and in the HumanApproved console. It should be read with our Privacy Policy, which explains who Open is and how we handle personal information. "Open", "we" and "us" has the meaning given in the Privacy Policy.
1. What we mean by cookies
In this policy, "cookies" includes cookies, local and session storage, pixels, scripts, and signals read from your browser and device that identify a session or help us tell people from automated software.
2. Why we use cookies
HumanApproved exists to tell the difference between a person and automated software, and to record a person's approval. To do that we read signals from your browser and device, and we keep a secure session open while you review and approve. We also use cookies to keep our website working, to remember your preferences and, with your consent, to understand how our website is used.
The key that opens the information you are reviewing comes from your review link and is held only in your browser's memory while you review. It is not stored in a cookie and is never sent to us.
3. The cookies we use
| Category | What they do | Examples | Your choice |
|---|---|---|---|
| Strictly necessary | Keep your review session open and secure; verify your one-time code or human-verification check; protect against fraud and abuse; detect whether a session is being driven by automated software; remember your cookie choices; balance load across our servers. | Our own session and security cookies; Cloudflare security cookies such as __cf_bm, cf_clearance and _cfuvid (set by Cloudflare, Inc.). | Required to provide the service you have asked for. They cannot be switched off in our settings. You can block them in your browser, but review pages will not work. |
| Functional | Remember your language, region and display preferences on humanapproved.com and in the console, and run the support chat on humanapproved.com when you open it. | Our own preference cookies; support chat cookies such as intercom-id, intercom-session and intercom-device-id (set by Intercom R&D Unlimited Company, only once you open the chat). | Can be switched off in the cookie settings. With them off, the support chat does not load; you can still reach us through the Support page. |
| Analytics | Help us understand how humanapproved.com is used (pages visited, time on page, errors) so that we can improve it. Analytics never run on review pages. | Set by our analytics provider only after you consent; named in the cookie settings panel. | Off by default. On only with your consent. Change your choice at any time in the cookie settings. |
| Marketing | Measure the effectiveness of our business marketing to insurers on humanapproved.com. We do not use advertising or marketing cookies on review pages. | Set only after you consent; named in the cookie settings panel. | Off by default. On only with your consent. |
The cookie settings panel on humanapproved.com lists every cookie we use by name, provider and lifetime, and is updated whenever they change.
4. Cookies on insurers' websites
When an insurer uses HumanApproved, a small script (the HumanApproved gate) runs on the insurer's checkout page to detect automated software and, if needed, to pause the purchase until a person has approved it. In some installations the script also encrypts the information you will review before it leaves the insurer's site. The script sets and reads cookies on the insurer's website. The insurer is responsible for its own website and its cookie notice describes the HumanApproved gate.
5. Third-party cookies
Some cookies are set by our service providers, for example our hosting, security, messaging, and analytics providers. They act on our instructions and are listed in the cookie settings panel. Insurers may also use their own bot-detection service alongside ours; that service is governed by the insurer's cookie notice.
6. Managing cookies
You can change your choices for functional, analytics and marketing cookies at any time using the cookie settings link in the footer of humanapproved.com. You can also control cookies through your browser settings, including deleting and blocking them; your browser's help pages explain how. If you block strictly necessary cookies, review pages will not be able to verify your session and you will not be able to approve a purchase. We honour the Global Privacy Control signal for analytics and marketing cookies.
7. United Kingdom
The Privacy and Electronic Communications Regulations 2003 require your consent before we store or access information on your device, except where it is strictly necessary to provide a service you have asked for. We treat the cookies and signals needed to keep your review session secure and to detect automated software as strictly necessary. We ask for your consent for functional, analytics and marketing cookies through the banner on humanapproved.com, and you can withdraw it at any time in the cookie settings.
8. Australia
Information collected through cookies that can identify you is personal information under the Privacy Act 1988 (Cth) and is handled under our Privacy Policy. We use the same cookie settings and banner in Australia as in the United Kingdom.
9. Changes and contact
We may update this policy from time to time and will post the new version at humanapproved.com with its effective date. For questions, contact Support at humanapproved.com.